Plant a Tree
Help make a difference by planting a tree!
Our goal is to plant 10,000 trees in 2021.
Learn more about the Plant a Tree Project.
We are 100% Carbon Neutral
Emissions from fuel used in delivery booked on Shippit's rates are 100% carbon offset using certified carbon offsets from Carbon Neutral. If you are looking to make a difference with climate change but are not sure where to start, you can start shipping Carbon Neutral Deliveries today at no extra cost.
Dawson Velma is proud to use Shippit’s to deliver our products globally, no matter where you are in the world. Our strategic relationship with Shippit & Carbon Neutral Group, allow us to get your products to you in the quickest and safest and environmentally way possible. Signature on delivery is available.
Dawson Velma offers free shipping for any order domestically and Internationally. Orders are dispatched daily and we aim for delivery to take approximately between 1 - 7 business days.
If delivery has been attempted, your parcel will be left in a secure location or a card will be left for you to collect at your nearest Post office.
During peak holiday shopping periods (Christmas, Black Friday, Valentine's Day, Boxing Day, Christmas etc.) please allow another 7 to 10 days in delay, as International post can become terribly busy during these exclusive occasions. We still aim to have your parcel delivered within 5-10 days.
Dawson Velma offers free delivery for all our customers; Orders can take 7 - 10 business days to be delivered Worldwide
During peak shopping times e.g. Christmas, Valentine’s Day, Boxing Day, Black Friday etc. please allow for a 10-15-day delays in shipping due to high demand.
International customers can also enjoy our FREE standard shipping + tracking on all orders. Orders can take 3 - 18 business days to be delivered, depending on your location and proximity to a major city.
During peak shopping times e.g. Christmas, Valentine’s Day, Boxing Day, Black Friday etc. please allow for a 10-20-day delays in shipping due to high demand.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.
If you are not 100% satisfied with your purchase, you can return it to us within 30 days without processing fees. Please note that items returned within 30 days can be refunded to the original payment source.
Returns are only accepted for items purchased directly from the Dawson Velma website. Returned items must be received in new, unused, and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Domestic customers that utilize a return shipping label provided by Dawson Velma will be subject to a restocking fee. The shipping costs of returned items are non-refundable.
Returns that are soiled, damaged, or altered may not be accepted and may be sent back to the customer. If you are returning an item for an exchange, our team will need to confirm the thing you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.
Returns received after 30 days of original receipt may be accepted at the discretion of Dawson Velma and will be for store credit only.
Returned items that were purchased as gifts will be dealt with on an individual basis.
Yes, we offer a 24-month limited warranty that covers manufacturer's defects for two years after the original purchase date. If the watch parts or mechanics do not work correctly, and it is our fault, we will repair your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear, and tear, batteries, accidental glass damage, scratches, strap damage, or theft. If you have any questions, please contact us firstname.lastname@example.org.
P.S – This warranty applies to all our products
All limited-edition collections are non-refundable (change of mind), as there is a strictly limited amount of stock, and once they are sold out, they are sold out. We are unable to re-sell them again. Any questions contact us email@example.com.